We hear ya

survey_2

A little while back we sent out a survey to all our bakers asking for some feedback on a few key areas. We got a fantastic response which will really help us to improve the service we offer and to shape the way we do things in the future.

It was absolutely lovely hearing the reasons bakers gave for why they bake and what inspires them to be part of the little bit of magic that is FCFK Hackney. What we do wouldn’t be possible if it wasn’t for those who selflessly donate their time, skills and ingredients to create inventive, tasty, awesome cakes and drop them off for kids who they don’t know and will probably never meet. It’s nice to know it means as much to our bakers as our bakers mean to us.

A few bakers were keen to learn more about the “story” behind the cakes. FCFK Hackney endeavours to protect the identity of the children and families we provide cakes for so, for obvious reasons, we can’t share too much information when requests come in. However, we do have a strict referral process, and work closely with organisations like Family Action and local children’s centres, to ensure that cakes reach those children who have genuine cases of need. We will be updating the information on our website to reflect this for people who are interested about how the process works, but, trust us, we don’t give out cakes willy nilly.

Top of the tops in the feedback we received was that our bakers want more socials, and maybe a cake decorating course. We’re combining those two requests for a special Christmas social/icing masterclass. Don’t say we never give you anything, bakers!

Seriously though, if you’re one of our bakers, thank you for the feedback. And, also, just thank you – we don’t say it enough.

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